Service Cancellation Policy

Definitions

Cancellation is considered an appointment cancelled when notice of cancellation is given more than 24 hours prior to the appointment.

Late Cancellation is considered an appointment cancelled when notice of cancellation is given within 24 hours of the scheduled appointment.

No-Show is considered an appointment that has not been cancelled and the client did not show up to the appointment.

Policy

• Clients must provide, where practical, 24 hours notice prior to the scheduled appointment if they wish to cancel 

• For late cancellations and no-shows, a 50% fee will be charged and must be paid at the time of your next scheduled appointment.

• Repeat cancellations (attendance rate below 50%) will trigger a review of future service eligibility.